Listening to our customers

Out here in west Wales, we don’t see our reps too frequently so it’s sometimes a while before we get to see new products first hand.

Often it is our customers who direct us to new products. Sometimes with an item they bought abroad and are now trying to replace at home. Sometimes they are searching for a product (which doesn’t necessarily exist) for a particular task.

We like to listen to suggestions for new ranges and feedback on existing stock. We have set up Feefo so you can help each other buy the right product for your need. When we were at the Cold Water Swimming Championships in January  I enjoyed standing back and watching swimmers selling our stock to each other - ‘These are what you want - they are fantastic.’... ‘You’ve got to get one of these.’ Well, it makes our job a lot easier.

It was a long while before our range of stock really developed, mostly because we’d see new stock and wouldn’t like it as much (‘They’re good but I still prefer the Kaimans’ !) We’ve learnt to listen to people and we’ve learnt that not everyone likes the same thing !

Barracuda B300

One goggle we really didn’t like will be making a come back soon – it’s a niche market but we’ve had enough requests to make us think we are not always right. This is the Barracuda B300 – worth a try if all else has failed, some people swear by them.

New stock ideas

We do still like to try out everything. Something we haven’t had a chance to try yet is Lifesystems Anti Jellyfish Sun Protection Cream (we don’t have a lot of jellyfish here and often not a lot of sun). But we have had people buying full wetsuits not for warmth but for protection from jellyfish, so this has got to be worth a try at a fraction of the price.

A couple of other ideas in the pipeline are the Swimmers' snorkel – allowing you to work on your stroke without the anxiety of the breathing - and waterproof MP3 players. Listening to music whilst swimming goes against our ‘mindful approach’ but how about downloading tips and mini lessons to keep you attentive in the water? If you already use one, do let us know what you think about that for an idea.

So we’ll keep trying stuff out and letting you know and in the meantime do use the Feefo review service, or simply drop us an e mail, to let us know what you’re after.
 
To contact us please feel free to call: 01239 613 789 or email: enquiries@swimmingwithoutstress.co.uk